Privacy notice

Privacy Notice

Pick and Buy Limited, the owner of Winners supermarkets (“Pick & Buy”), respects your privacy and is committed to protecting your personal data.

Pick & Buy (“we” or “our” in this privacy notice), as the data controller of each visitor to this website, is responsible for the collection and processing of your personal data, in compliance with the Mauritian Data Protection Act 2017 (the “Act”). This notice aims to inform you about how Pick & Buy collects and processes your personal data when you use this site, including the data you provide on this site when creating an account for any online purchase.

This site is not intended for minors, and we do not knowingly collect data related to minors.

1. IMPORTANT INFORMATION AND WHO WE ARE

WHO ARE WE?

Pick & Buy Ltd is a private company incorporated in Mauritius. Our head office is located at Winners House, Tribeca Mall, Trianon, Mauritius.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, refers to any information about a living person from which that person can be identified, directly or indirectly.

We may collect, use, store, and transfer different types of personal data about you, including:

• Identity Data, such as first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.
• Contact Data, such as billing address, delivery address, email address, and phone numbers.
• Financial Data, such as bank account and payment card details.
• Transaction Data, such as details about payments made and other details regarding products and services you have purchased from us.
• Technical Data, such as IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technologies on the devices you use to access this website.
• Profile Data, such as your username and password, purchases or orders made by you, preferences, feedback, and survey responses.
• Usage Data, such as information about how you use our website, products, and services.
• Marketing and Communications Data, including your preferences for receiving marketing from us and your communication preferences.

Please note that some data collected is mandatory (indicated with a *) to access our services, while others are voluntary.

3. IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data under the law or as part of a contract we have with you, and you fail to provide that data when requested, we may be unable to process your order and related services. In this case, we reserve the right to cancel your order, and we will inform you accordingly.

4. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you, including:

Via direct interactions – You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by mail, phone, email, or otherwise. This includes interactions when:

• You request technical support,
• You ask us to contact you,
• You inquire about our services,
• You purchase our products or services,
• You create an account on our website,
• You subscribe to our service, newsletter, or any of our publications,
• You request promotional offers to be sent to you,
• You participate in a competition, promotion, or survey, or
• You provide feedback or post a comment about the products and services offered on the site.

Via automated technologies or interactions – As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data through cookies, server logs, and other similar technologies. We may also receive technical data about you if you visit other websites that use our cookies as specified in section 10.

5. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data within the legal framework and at all times in compliance with the provisions of the law. We will use your personal data in the following circumstances:

• To fulfill the contract we have with you,
• To assist with your inquiries or concerns,
• Where necessary for our legitimate interests or those of a third party (including, but not limited to, debt collection, product and service development),
• To comply with a legal or regulatory obligation,
• To process your applications for specific job openings or speculative applications, and
• To send you communications or surveys if you have consented to receive them, and for any other purpose for which we have your consent.

6. USE OF YOUR PERSONAL DATA

We will only use your personal data for the purposes for which we collected it unless we reasonably believe that we need to use it for another reason that is compatible with the original purpose.

All the personal data we collect from you may be used for:

• Registering you as a new customer.

• Processing and delivering your order, including:

  • Managing payments, fees, and charges,
  • Collecting and recovering money owed to us within the authorization you have given us.

• Managing our relationship with you, including:

  • Notifying you about changes to our terms or privacy policy,
  • Asking you to share your opinion with us or to participate in a survey.

• Allowing you to participate in a prize draw or competition.

• Administering and protecting our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and data hosting).

• Providing you with relevant website content and advertisements and measuring or understanding the effectiveness of the advertising we serve you.

• Using data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

• Making suggestions and recommendations to you about products or services that may be of interest to you.

7. MARKETING

From time to time, we may use your name and contact details to send you marketing communications in the following cases:

• If you have requested information from us,
• If you have purchased products or services from us,
• If you have provided your contact details when registering on our website, and

In each case, if you have not opted out of receiving marketing communications.

You can choose to stop receiving marketing communications, SMS, or newsletters at any time and free of charge by unsubscribing, following the instructions in each marketing communication, contacting us at customerservice@winners.mu, or by mail to Pick & Buy, or via your Winners account or the Contact Us section on the site at any time.

When you opt-out of receiving marketing communications, this choice is specific and does not apply to personal data provided as part of a product/service purchase, warranty registration, product/service experience, or other transactions.

8. DISCLOSURE OF YOUR PERSONAL DATA

We do not sell or trade your personal data to third parties.

Your personal data may be shared as follows:

• With our agents, advisors, accountants, auditors, lawyers, other professional advisors, contractors, or third-party service providers to help manage, support, or develop our business and comply with our legal and regulatory obligations.
• With trusted third parties (such as the website host and e-commerce solution provider) who help us operate our website or fulfill our contractual obligations or conduct our business, provided these parties agree to keep this information confidential.
• If we believe it is necessary to share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms and conditions, or as required by law.

Some disclosures do not require your consent. This occurs when we share your personal data with (i) law enforcement and other statutory authorities as required by law, and (ii) when required or permitted by law, or when we suspect illegal activities on your part.

9. CONSENT

When you provide us with your personal data for (i) completing a transaction, (ii) verifying your credit card, (iii) placing an order, (iv) scheduling a delivery, or (v) returning a purchase, you explicitly consent to us collecting your personal data and using it only for that purpose.

If we ask you to provide your personal data for another reason, such as for marketing purposes, we will explicitly seek your consent. The provision of such information is purely voluntary, and you may refuse to receive marketing communications from us at any time by unsubscribing from these communications.

10. WHAT IS A COOKIE?

Many websites use cookies, primarily to improve your user experience. A cookie is information placed on your hard drive by the server of the site you visit. This information is sometimes stored on your terminal in a simple text file, which a server can access to read and record information.

A website can only read and write cookies that belong to it.

11. COOKIES AND HOW WE USE THEM

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this site may become inaccessible or not function properly.

We may use the following cookies:

• Essential Cookies: These cookies are necessary for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping cart.

• Analytical/Performance Cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our site when they are using it. This helps us improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality Cookies: These cookies are used to recognize you when you return to our site and to personalize our content for you. This includes remembering your preferences (for example, your choice of language or region).

• Targeting Cookies: These cookies record your visit to our site, the pages you have visited, and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the cookies we use and the purposes for which we use them in our cookie policy available on our website.

12. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

They will only process your personal data on our instructions and are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

13. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

14. YOUR LEGAL RIGHTS

Under the Data Protection Act, you have rights concerning your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request the transfer of your personal data.
• Withdraw consent.

If you wish to exercise any of these rights, please contact us at customerservice@winners.mu.

15. CHANGES TO THIS PRIVACY NOTICE

We may update this privacy notice from time to time. Any changes we may make to our privacy notice in the future will be posted on this page. We encourage you to check back frequently to see any updates or changes to our privacy notice.

16. CONTACT US

If you have any questions, concerns, or complaints regarding this privacy notice or our data protection practices, please contact us at:

Pick & Buy Ltd
Winners House,
Tribeca Mall,
Trianon, Mauritius
Email: customerservice@winners.mu

Thank you for choosing Winners!

V4: 26/02/2024